About Kidscape

Privacy policy

Kidscape is dependent on the generosity of our supporters as well as the goodwill and trust of the public. We are committed to protecting any personal information we collect about you.

This page (together with our Cookies policy) sets out the basis on which we will process any personal information we collect from you or that you provide to us.

General information

Kidscape may collect and process your personal data and is the “data collector” in terms of the General Data Protection Regulation (GDPR).

The protection and confidentiality of your data is very important to us. Kidscape therefore only processes your data to the extent that:

  • It is necessary to provide the Kidscape services you are requesting;
  • You have given your consent to the processing, or;
  • We are otherwise authorised to do so under data protection regulations.

If you have any questions, suggestions or comments, you are welcome to contact us:

Data Protection Officer
2 Grosvenor Gardens
London SW1W 0DH

Phone: 020 7730 330
Email: dataprotection@kidscape.org.uk

This page sets out the basis on which Kidscape will process any personal information we collect from you or that you provide to us.

What information we collect

Personal data

Personal data is specifically protected by law. Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data.

We process some or all of the following personal data when you complete an application or enquiry form on our website:

  • Your name
  • Your postal address
  • Your email address
  • Your phone number

If you donate or have a direct debit with Kidscape we also pass your financial details to a third-party processor.

Children and young people

If you use one of Kidscape’s services or participate in programmes we may also collect sensitive personal information (“special category data”) for children or young people in your care. This may include:

  • Information on physical and mental health, special educational needs or disabilities

Technical data

We may also collect details of your visits to our website, including but not limited to traffic data, location data and the resources that you access. For more information see our Cookies policy.

How we process your data

Kidscape collects and stores your personal and technical data while you use our website. We may also collect personal data if you ask us to update our records in writing or by telephone.

If you use one of Kidscape’s services or participate in programmes, we may also collect personal data, including “special category data”, for children or young people in your care in writing or by telephone.

For what purposes we process your data

Kidscape acts as the data controller and collects, processes and uses the data collected to provide the services as detailed in our mission statement. By providing us with your information, we can provide these services.

You are not obliged to provide your personal data. However, if you do not wish to provide us with the necessary data, we cannot provide these services.

By providing us with your information, we exercise a legitimate interest to process the information to provide you with a service. We will always ask for your explicit consent to keep you updated about our work and ways to get involved.

When collecting “special category data” relating to our counselling services, we exercise a legitimate interest to process the information to provide you with a service. We ask for additional consent to process personal data of young people aged 13+.

Kidscape acts as the data controller for the information you provide during any recruitment process unless otherwise stated. If you have any queries about the recruitment process or how we handle your information, please contact us.

How long we hold your data

Your data will be stored by Kidscape as long as is necessary for us to provide the services associated with it. In addition:

  • If you have given us your consent to be contacted, we will ask you to refresh consent after 2 years.
  • If you have kindly donated to Kidscape, we will review your information 7 years after the date of your last donation.
  • If using our counselling services, we will keep your information to allow us to refer to your circumstances should you continue your contact with us.
  • If you request we not contact you we will keep a record of your preferences to enable us to comply with your request not to be contacted. We retain the right however to delete data for housekeeping purposes.
  • Completely anonymised data can also be stored indefinitely for research purposes.

With whom we share your information

We do not pass on your data to third parties, unless we are legally entitled or obliged to do so, or you have given us your consent. We may share completely anonymised data with evaluation partners. We will never sell your information to third parties.

Where we store your data and how we protect your data

Kidscape may for financial or technical reasons use the services of a provider located outside of the European Economic Area. However, Kidscape shall ensure that personal information held by those providers will be in compliance with European data protection regulations.

Third-party processors

Kidscape uses the following third-party processors to process personal data:

Data security

The Kidscape website processes data via encrypted connection using SSL (Secure Socket Layer), which prevents third parties from accessing your data.

The Kidscape server is located in a secure environment and protected behind a firewall to restrict access.

Cloud services used by Kidscape are compliant with international security standard ISO 27018 which covers privacy protections for the processing of personal information by cloud service providers. Kidscape uses 2-Step verification as standard for cloud services used to conduct business operations.

The processing of “special category data” is restricted within Kidscape to staff authorised to provide the relevant counselling services.

Access to your data

You have the right to see the information we keep about you. You can also ask us to update or remove your data.

If you change your mind about hearing from Kidscape you can update your contact preferences at any time by visiting https://www.kidscape.org.uk/mydata, emailing mydata@kidscape.org.uk or by calling 020 7730 3300.

You can request that we delete your personal data by emailing mydata@kidscape.org.uk or by calling 020 7730 3300. We may require you to prove your identity. Please note in some circumstances we are required to keep your data, for example if you have a direct debit or Gift Aid declaration with Kidscape.

Kidscape will respond to any data access request within one month of receipt.

Changes to our privacy policy

We reserve the right to update this privacy policy to comply with data protection regulations. The most current version can always be found on this page.

How we use cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience and remember where you are in the form process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This website will:

  • Remember where you are in the form process.
  • Remember that you are logged in and that your session is secure.

The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional cookies

This website will:

  • Track the pages you visit via Google Analytics.

This website will not:

  • Share any personal information with third parties.

You can change your cookie preferences below.

Cookie Controls

Cookies are used to provide the basic functions of this website, for example:

  • to keep you logged in as you move around the website 
  • measuring how many people are using each page of the website and for how long so that we can try to improve the quality of our website
  • to spot errors in the website
  • enabling you to view content shared on other sites e.g. YouTube or Twitter

We provide some controls below to allow you to opt out of certain cookies and tracking by Google Analytics - some of the following settings and the third party tools we use will set a cookie to mark your preference. 

If you wish to block all cookies which are set by the Kidscape website and third parties you can do this through your browser settings. Visit www.aboutcookies.org for guides on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the Kidscape website.

Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies services you have asked for cannot be provided.

Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced functionality and personal features.

Tracking and Performance Cookies

These cookies help us to improve the performance of the website. For example, they collect information about which pages visitors go to most often and help us to provide a better user experience and fix errors.

List of Cookies Used on our Website

We work with a number of third party suppliers who set cookies on our website to enable them to provide us with services. These cookies are mainly used for third party content such as Twitter feeds, videos. They are also use for reporting and advertising purposes so that we can improve the way we communicate with our sponsors and ensure the money we invest in online advertising is well spent. More information about the main suppliers we use and their privacy policies is listed below.


Cookie Name Purpose
Cookie Acceptance cookieaccepted, cookieacceptedv2 Stores the acceptance of cookies
Disallow Tracking disallowtracking Stores the slider setting of allowing tracking.


 Third Party Cookies Used on our Website


Cookie Name Purpose
Google Analytics IDE, NID, __utma, __utmb, __utmc, __utmt, __utmt_t2, __utms

Used by Google Analytics to track performance and useage of the website.

More details

Twitter Widget _ga,_gid, _twitter_sess, ads_prefs, auth_token, ct0, dnt, eu_cn, guest_id, kdt, personalization_id, remember_checked_on, syndication_guest_id,
tfw_exp, twid, lang

Created by the Twitter widget to display our feed

More details

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