How to use our Online Ordering

Browse through our Publications and Resources

Use the categories on the left-hand navigation bar. When you find a booklet, leaflet, DVD etc. that interests you, click on the name of the publication and you will be taken to a page that displays details on that item.

Ordering items

Below the description and price there is a Quantity text box – enter in the number that you wish to order, and then click on the Add to My Order button.

You will then be taken to the My Order page listing all the titles, quantity, and price of all the items in your order, together with the total price.

Repeat this process for all the items you require.

Please note that we have a £5 pound minimum order for our online orders.

Also note that VAT is included, as well as postage and packing for UK addresses. VAT is not currently included in the online ordering process - a full VAT invoice will be included when your order is despatched. Contact orders@kidscape.org.uk for additional postage costs outside England, Wales, Scotland and Northern Ireland.

If you are a returning customer and you know which items you require

You can use our Express Order option, allowing you to order items without viewing the details first.

Amending your Order

You can amend your order if you wish. If you require more or less of a particular item, change the number in the Quantity field and then click on Recalculate My Order. You can also remove items by clicking in the check-box to the right of the item name, and then clicking on Recalculate My Order.

Cancelling your Order

At any time in the above process you can cancel your order by clicking on the Cancel My Order link.

Confirming your Order

Once you have completed adding items to your order, click on Process My Order

Logging In

If you have ordered before, you can type in your email address and password and be taken straight to the Order Confirmation page.

If it’s the first time you have ordered on-line with Kidscape you should choose the Register as New User option.

You will require details of

your personal details
your billing address, where we will send an invoice if the order requires it
your delivery address

If the billing address is the same as the delivery address, just tick the relevant check box and your address details will be added automatically.

You will also require a password – it is recommended that your password is 6 or more characters and it should include both letters and numbers.

It is recommended that you also be included on the mailing list, where we will be able to keep you informed of new publications and developments.

Paying for my order

You have a choice of either paying for your order online by using Google Checkout, our online payment processor, or if you don't have a means of paying by credit or debit card, choose to receive a pro-forma invoice by email, which needs to be returned to Kidscape with your payment in advance.

If you choose to pay using Google, you will be asked for your credit\debit card details. Please note that no credit\debit card information is retained by Kidscape and all payment processing takes place on the Google site.

Receiving my Order

Once your order is processed, then we will send a full VAT invoice with the items when they are despatched. We hope to get your goods to you within 3 to 5 working days of receipt of your order. If you have paid by credit card, the despatch of the order will only commence once we have confirmed the charge against your card.

Once your order is confirmed you can Log Off.

If you have any questions regarding the online ordering process please email orders@kidscape.org.uk

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